See what less
admin looks like.

Tempest connects customer conversations and operations for property, lettings and hospitality. Prospero supports WhatsApp, email, inbound phone and client-app integration; Tempest OS coordinates Cases, contractors, Comms, keys and parcels; Miranda assists managers; and Property Insights explains patterns in the work.

Tempest connects customer service and operations for property managers, lettings and estate agencies and hospitality teams, from established operators to smaller teams carrying the same day-to-day responsibilities.

Connected to Tempest OS, Prospero uses the latest available Case activity, contractor updates, communications and service records to inform its answers. A new operational update can change the next response. Access and the information available from connected systems determine what it can share. Miranda supports managers across permitted Cases, contractor, key and parcel records.

No new app is required: customers can use WhatsApp, email or inbound phone calls. Prospero can also integrate into a client’s existing app through an agreed implementation.

Yes. Residents use their usual email app and the service address set up for their development. Tempest’s AI layer captures and handles the email just like a WhatsApp message. When human intervention is required, it triages the request and logs it in Tempest OS for the property team.

The property manager sends the mass communication from Tempest OS. Every resident response, including an email reply, is captured by the AI layer. AI responds where appropriate, and triages and logs anything requiring human intervention in Tempest OS. The team retains control of sending and follow-up actions.

If Prospero cannot understand the caller, or a person is needed, it creates a ticket and alerts the relevant team in Tempest OS. Emergency matters follow the client’s agreed procedures. If an alert has not been picked up within the agreed SLA, a further alert is sent.

Yes. Tempest OS can be configured to require manager approval for resident case updates. Where automatic case updates are enabled, an additional AI check holds uncertain or sensitive content for review. Miranda cannot send or schedule campaign emails without human approval.

That depends on the agreed scope. Tempest connects resident service, cases and communications; it is not presented as a replacement for every accounting, compliance or property system. Any data connections and migration requirements are reviewed with your team.

Yes, where your accounting software provides a supported API and an integration is agreed. Tempest can retrieve the latest available balance and reminder stage, help a property manager prepare an email reminder, and include the management company’s approved payment link. If the resident replies, Prospero can conduct the conversation within the supplied debt policy, document the exchange and discuss and capture a proposed repayment plan for the manager to review. Accounting and payment systems remain the source of truth and process payments; formal notices and debt recovery remain with the management company and its advisers.

Start with the developments and workflows you want to support. Review resident records, property documents, staff access, communication channels and escalation procedures with the Tempest team. Agree the scope and test representative resident journeys before introducing the service. Existing-system integrations and data migration are reviewed separately.

Book a demonstration around your portfolio and the workflows you want to improve. We will agree the development scope, resident data, documents, setup, testing and rollout. Pricing is quoted for the agreed service, with onboarding and ongoing fees clearly set out.

Yes. Prospero Voice handles inbound calls for resident support, lettings enquiries and hotel guest requests. Calls are transcribed; recording is optional. Callers receive the relevant notice and consent step at the start. Caller-number matching helps locate a record; sensitive requests require the agreed additional verification.

Yes. White-label delivery can use the client’s approved service name, tone, greetings and supported visual identity across phone, WhatsApp, email and integrated app channels.

Staff scan the label, review the details extracted by AI and confirm the record. The recipient is notified by email and WhatsApp with a QR code to present at collection.