“Is there an update on my repair?”
Use the latest available Case and contractor updates to explain the position, within the caller’s permitted access.
Listen to a repair call WORK LESS. MANAGE MORE.
The AI operating system for property, lettings and hospitality.
Answer the phone. Understand the enquiry. Move the work forward — with Prospero Voice.
Tempest connects customer conversations, building knowledge and the people responsible for the work. Prospero supports phone, WhatsApp, email and client apps; Tempest OS keeps each enquiry connected to the operation.
Your channels. Your brand. Your team stays in control
A clearer view of every property.
MY DESK · SAMPLE PORTFOLIO
DemoYour day, connected.
Cases to follow up8
Arrears to review3
Parcels awaiting collection5
Across your workspaceDemo records
Repair follow-upCases · Contractor update to review
Parcel collectionFront of House · Resident notified
New lettings enquiryLettings · Initial details received
Ask Miranda: what needs my attention?
Cases, contractors, keys and parcels — within your access.
ProsperoYour resident assistant
WhatsAppThere’s a leak in the hallway. Can someone take a look?
Thanks for letting us know. I’ve logged your report for the property team.Ref. REP-000418
Connected to Tempest OS
AI assistance. Human oversight.Illustrative product view
PROSPERO VOICE · INBOUND CALL HANDLING
A phone conversation.
Connected to the work.
Answer customer enquiries using building knowledge and the latest available information in Tempest OS. Capture what needs doing and alert the team responsible — including during agreed out-of-hours cover.
Hear Prospero VoiceEXPLORE THE CONVERSATION
“I’m interested in the flat you’re advertising.”
Gather enquiry details and carry out initial vetting against your requirements, ready for your team to review.
Listen to a lettings call“Can I request room service?”
Handle the request within your configured services and pass work needing staff action to the relevant hotel team.
Your brand. Your agreed procedures. Connected to Tempest OS. Human escalation follows your agreed SLA; it does not guarantee immediate live transfer.
THE TEMPEST PLATFORM
One connected team.
Less disconnected work.
Prospero engages with customers. Tempest OS coordinates the work, with Miranda alongside the property manager. Property Insights shows management what that activity means.
01 · CUSTOMER INTERACTIONFOR YOUR CUSTOMERS02 · OPERATIONAL WORKSPACEFOR YOUR OPERATIONSTempest OS
03 · MANAGEMENT INTELLIGENCEProspero
Answers through inbound phone, WhatsApp, email and integrated client apps, using the latest available operational information.
Explore ProsperoCoordinates Cases, internal teams, contractor instructions, Comms, keys and parcels.
WORKING INSIDE TEMPEST OSMiranda works alongside the property manager.She understands the page and permitted portfolio context, surfaces unfinished work and helps the manager decide what needs attention next.
Explore Tempest OSTHE INTELLIGENCE LAYER
Explore Property Insights See the patterns behind the workload.
Understand demand, backlogs and recurring problems across the work handled by the connected platform.
FROM CONVERSATION TO ACTION
Every channel.
One connected operation.
The latest available records inform the next answer. The team’s work and the customer conversation stay connected.
Start where you are.
Inbound phone WhatsApp Email Your app · integration
Residents, lettings applicants and hotel guests.
Understand. Respond. Triage.
Use building knowledge and the latest available operational records. Answer within scope and capture work needing a person.
Explore ProsperoCoordinate the next step.
Cases, internal teams, contractor instructions and Comms. Miranda helps managers review and progress the work.
Explore Tempest OS In-person reports are logged by staff in Tempest OS.Operational updates → latest available context → informed customer responses Property Insights: demand, backlogs and recurring issues
BUILT AROUND YOUR SERVICE
Find your starting point.
PUT IT TO WORK
Everyday work, connected.
Repairs & maintenance
From the first report to the next update.
Estate services & resident support
Everyday questions and shared-space issues, connected to the right team.
Arrears management
Balances, reminders and policy-led conversations.
Keys & parcels
From label scan to collection notification.
Out-of-hours support
Agreed cover and alerts to the responsible team.
Lettings & sales enquiries
Lettings qualification and a proposed sales enquiry path.
PRACTICAL AI. CLEAR ACCOUNTABILITY.
Confidence comes
from staying in control.
Useful assistance, clear permissions and human decisions where they matter.
Our approach to trust & securityAccess that follows responsibility
Property-scoped permissions help staff work within their assigned developments and roles.
A record of what happened
Case history and audit records support oversight of changes and actions.
Review where it matters
Manager approval for consequential actions and configurable review of case updates.
LET’S MAKE THE EVERYDAY WORK BETTER
Your portfolio.
A little less pressure.
See what a connected property team could look like.