PROSPERO

One assistant. Every customer channel.

Prospero supports residents, lettings applicants and hotel guests through WhatsApp, email and inbound phone calls, with integration into a client’s own app. Connected to Tempest OS, it uses the latest available operational information to answer questions and carry work forward.

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CHOOSE YOUR CHANNEL

Four ways in. Connected to the work.

HEAR PROSPERO VOICE

Two calls. Practical next steps.

Listen to short excerpts from two demonstration calls. These are recorded demonstrations, not live customer calls.

RESIDENT REPAIRS · 21 SECONDS

A repair report, then a correction

Hear a resident correct the repair location and Prospero confirm that the same ticket has been updated.

Edited call excerpt: pauses shortened. Audio presented with a static title image and English captions.

Read the excerpt transcript

Yep, just one correction. I said kitchen tap, but I meant the bathroom basin tap.

Uh, could you please add that to the same ticket?

Sure, that makes sense. I'll make sure it's right.

Adding that now. Okay, I've updated that same ticket to say it's the bathroom basin tap that's dripping, not the kitchen one.

LETTINGS ENQUIRIES · 23 SECONDS

A lettings enquiry, ready for review

Hear Prospero discuss a guarantor with a prospective tenant, then explain that the team will review the enquiry formally.

Edited excerpt: guarantor discussion and human review. Audio presented with a static title image and English captions.

Read the excerpt transcript

Thanks, Tony. A guarantor would be needed for that rent on your income.

Do you have someone who can act as a guarantor?

Yeah, my father could be the guarantor.

He lives in the UK, and he earns £85,000 a year.

£85,000 based in the UK as your guarantor. That's great.

Next is for our team to review it formally.

Demonstration details and configured criteria are examples, not standard rental requirements. Your team retains tenancy decisions. Responses and actions depend on the available records, permissions and agreed procedures.

PROSPERO EMAIL

An inbox connected to the work.

Customers can email their questions, repair reports and follow-ups. Prospero uses building knowledge and the latest available information in Tempest OS to respond, keeping matters requiring staff action connected to the relevant Case.

Operational updates inform the next reply, within the agreed scope and permissions.

ILLUSTRATIVE EMAIL EXCHANGE · FICTIONAL DETAILS

Update on the entrance door

RESIDENT EMAIL

“Is there any news on the entrance door I reported?”

Connected Case · Tempest OS

Contractor checking the door closer.
Status: in progress.

PROSPERO RESPONSE

“The latest update says the contractor is checking the door closer. The repair is still in progress.”

Example response based on the available Case record.

CLIENT-APP INTEGRATION

Your app. Your brand. Prospero inside.

Bring Prospero into your existing customer app through an agreed integration. Customers can access support without leaving your branded experience.

Connect conversations to building knowledge and the latest available information in Tempest OS. Branding, permissions and integration requirements are agreed around your app and service.

Discuss your app integration

Riverside LivingThames Meridian Park

YOUR BUILDING SUPPORT

How can we help?

Has my parcel arrived?

Building assistant

The latest parcel record shows an item awaiting collection at the front desk. Please bring your collection QR code.

Connected parcel record

SEE PROSPERO IN ACTION

Prospero on WhatsApp.
Practical next steps.

Real screen recordings from Tempest’s WhatsApp demo. Choose a clip to see how a resident conversation moves forward.

24 seconds · WhatsApp demo

Report a repair

From a faulty gate to a corridor light: capture the issue and give the resident a reference for follow-up.

11 seconds · WhatsApp demo

Check for a parcel

A quick question, a useful answer and clear collection instructions from the building’s parcel records.

31 seconds · WhatsApp demo

Arrange bicycle storage

Explain the building’s facilities, capture agreement to its terms and prepare an access request for staff.

SIMPLE FOR RESIDENTS

No new routine to learn.

Your property team provides the approved service contacts and registration instructions for your building.

1. Send a message
Ask a question or describe an issue. Add a photo, voice message or video where supported.
2. Give the details
Answer any follow-up questions so the team has the location and information it needs.
3. Keep the conversation going
Use your case reference when asking for an update or adding more information.

One assistant. Four ways to reach it.

Use WhatsApp, ordinary email or an inbound telephone call. Prospero can also integrate into the client’s existing app through an agreed implementation. Each channel draws on the relevant building knowledge, configured services and operating procedures. No new app is required.

A phone call connected to the work

Prospero Voice lets existing residents speak naturally about their property. It also handles new lettings enquiries and hotel guest requests. It gathers the details, answers within the agreed scope and carries matters needing staff action into Tempest OS. Voice currently supports incoming calls only.

Answers informed by the latest available information

Connected to Tempest OS, Prospero uses the latest available Case activity, contractor updates, communications and service records to inform its answers. A new operational update can change the next response. Access and the information available from connected systems determine what it can share.

Your service. Your brand.

White-label delivery gives customers a consistent experience across phone, WhatsApp, email and an integrated app. Agree the service name, greetings, tone of voice and supported visual branding with Tempest. Required AI, privacy and call-handling information remains clear.

Keep the conversation moving

Prospero uses the supplied property documents, handbooks and service rules. It can answer building questions, receive repair reports, check connected parcel records and capture replies to notices or campaigns. Follow-up messages and work needing human attention stay connected to the Case.

Support outside office hours

Prospero can provide agreed out-of-hours cover: answer configured questions, collect details and alert the responsible team. If Prospero cannot understand the caller, or a person is needed, it creates a ticket and alerts the relevant team in Tempest OS. Emergency matters follow the client’s agreed procedures. If an alert has not been picked up within the agreed SLA, a further alert is sent. An escalation is not a promise of immediate live-agent takeover or emergency attendance.

Where human support remains essential

Calls are transcribed, with recording optional at the client’s request. Information about transcription and any recording, and the consent step, are provided at the start of the call. Caller numbers help match customer records; sensitive requests need the agreed additional verification. AI does not replace emergency services.

LET’S MAKE THE EVERYDAY WORK BETTER

Your portfolio.
A little less pressure.

See what a connected property team could look like.