One case.Clear ownership.Better follow-through.

One case, the full picture

Tempest OS assesses whether a new report relates to an existing issue. Related reports can be grouped into one shared case, while unrelated or uncertain reports remain separate. An AI Overview summarises the latest position, with the underlying reports, comments and timeline available for managers to check.

Miranda in the workspace

Miranda works alongside you inside Tempest OS. She understands the property, the information you are working with and the operational context around it. Ask what needs attention today or for an overview of unfinished work across your portfolio, and she can review the Tempest OS areas you are permitted to access. She can bring together Cases to action or chase, outstanding onboarding requests and campaign drafts that may need review, then present a clear summary and take you to the relevant record. Existing permissions and approval controls continue to apply. She can also search and work with contractor instructions, key records and parcels, within the same permissions and review controls.

Coordinate the team and the contractors

Search and filter Cases, assign colleagues, set urgency and deadlines, add internal notes and track status. Instruct third-party contractors and keep the work, reports, attachments and team discussion connected to the Case. Staff can log in-person reports too. Development and role permissions control access, with notifications and audit records supporting oversight.

Keep the customer informed

Comms is a Tempest OS function for resident updates, mass messages, notices and campaigns. Update affected residents without repeating the same work across separate tickets; prepare the right development and audience; and keep follow-up connected to the case. Miranda can help draft wording and manage attachments, while the property manager reviews the details and sends or schedules the message.

A resident can send a normal email or reply to a mass communication. The same AI layer that handles WhatsApp captures each incoming message and campaign reply, responds where appropriate and logs anything requiring human intervention for the team. Sending a notice is the start of a conversation, not the end of the workflow.

Approval settings can require manager review. Configured automatic case updates use an additional AI check and hold uncertain or sensitive content for review.

Connected to Tempest OS, Prospero uses the latest available Case activity, contractor updates, communications and service records to inform its answers. A new operational update can change the next response. Access and the information available from connected systems determine what it can share.

Keys and parcels, connected to the operation

Front desks, concierge teams and mailrooms can scan a parcel label and let AI prepare the record. Staff check the details and confirm with one click. The recipient receives email and WhatsApp notifications with a QR code to present at collection. This supports residents, students, hotel guests and office occupiers.

Key management also sits in Tempest OS. Miranda can search and work with key and parcel records within the manager’s permissions. The exact key-handling and collection arrangements are agreed for each site.