AI call handling for property teams, lettings and estate agencies and hotels. Prospero Voice answers inbound enquiries using your service knowledge and the latest available information in Tempest OS, then captures work and alerts the people responsible.
Listen to short excerpts from two demonstration calls. These are recorded demonstrations, not live customer calls.
RESIDENT REPAIRS · 21 SECONDS
A repair report, then a correction
Hear a resident correct the repair location and Prospero confirm that the same ticket has been updated.
Edited call excerpt: pauses shortened. Audio presented with a static title image and English captions.
Read the excerpt transcript
Yep, just one correction. I said kitchen tap, but I meant the bathroom basin tap.
Uh, could you please add that to the same ticket?
Sure, that makes sense. I'll make sure it's right.
Adding that now. Okay, I've updated that same ticket to say it's the bathroom basin tap that's dripping, not the kitchen one.
LETTINGS ENQUIRIES · 23 SECONDS
A lettings enquiry, ready for review
Hear Prospero discuss a guarantor with a prospective tenant, then explain that the team will review the enquiry formally.
Edited excerpt: guarantor discussion and human review. Audio presented with a static title image and English captions.
Read the excerpt transcript
Thanks, Tony. A guarantor would be needed for that rent on your income.
Do you have someone who can act as a guarantor?
Yeah, my father could be the guarantor.
He lives in the UK, and he earns £85,000 a year.
£85,000 based in the UK as your guarantor. That's great.
Next is for our team to review it formally.
Demonstration details and configured criteria are examples, not standard rental requirements. Your team retains tenancy decisions. Responses and actions depend on the available records, permissions and agreed procedures.
01
A useful conversation, informed by the work
A resident chasing a repair needs the current position. Prospero Voice can use the latest available Case activity, contractor updates and service records in Tempest OS to inform the answer. What it can share depends on permissions, verification and the information available from connected systems.
02
Turn new lettings calls into structured enquiries
Prospero gathers the details your agency needs and carries out initial vetting using your agreed requirements. Your team receives a structured enquiry to review and progress. Staff retain responsibility for tenancy decisions and exceptions.
03
Connect hotel guests to the right service
Guests can call about room service, hotel information or another request. Prospero responds using the hotel’s configured services and knowledge, and captures work requiring the front desk or another team. It does not promise availability or fulfilment beyond the information and authority supplied.
04
Keep a route open outside office hours
Provide agreed out-of-hours telephone cover to answer questions, gather details and alert the relevant team in Tempest OS. If Prospero cannot understand a caller, or a person is requested, it raises a ticket for human follow-up. Urgent matters follow your agreed procedures. If the alert is not picked up within the agreed SLA, a further alert is sent.
05
Your brand across every channel
Voice is part of Prospero, alongside WhatsApp, email and integration into your own app. White-label delivery keeps the service identity consistent, with wording, scope and escalation procedures agreed for your organisation. Voice currently supports incoming calls only.
