Useful AI.
Accountable by design.

People remain responsible for decisions

Tempest supports property teams with information, drafting and workflow assistance. Property-scoped permissions and audit records support oversight. Managers control consequential actions such as sending campaign emails and approving onboarding requests.

Tempest OS’s case-update workflow can require approval of every update. Configured automatic updates use an additional AI check, with uncertain or sensitive content held for review.

Escalation means a report for the human team to action; it does not imply immediate live-agent takeover.

Voice, identity and escalation

Prospero Voice handles incoming calls. Calls are transcribed; recording can be enabled at the client’s request. Notice and the consent step are provided at the beginning of the call.

Caller-number matching helps locate the customer record. It is not sufficient verification for every sensitive request: the client’s agreed additional checks must apply before restricted information or consequential actions are provided.

If Prospero cannot understand the caller or a human is needed, a ticket alerts the relevant team in Tempest OS. Emergency matters follow the agreed response procedures. A further alert is sent if the first has not been picked up within the client’s SLA. Human response depends on the agreed staffing arrangements.

Data handling and supplier assurance

Data is encrypted in transit and at rest. Client arrangements are documented in a Data Processing Agreement. Retention, deletion and processing locations are defined by data category and agreed arrangements.

Client and resident data is not currently used by Tempest for model training or fine-tuning. AI-provider processing arrangements and the current sub-processor list are available on request.

Evidence for your procurement process

Ask us for the Data Processing Agreement, sub-processor list, Cyber Essentials certificate, AI Risk Register, and continuity, recovery and incident response documentation.