LETTINGS & SALES ENQUIRIES

From first call to an informed follow-up.

Prospero captures incoming lettings enquiries and asks the client’s agreed questions, giving the agency a structured starting point for the next conversation.

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A STRUCTURED FIRST CONVERSATION

Two enquiry paths. Human review.

LETTINGS

Find out what the applicant needs.

Household details
Intended move date
The agency’s agreed requirements
Guarantor discussion where relevant

SALES · PROPOSED

Understand the buyer’s position.

Property requirements and budget
Preferred timescale
Chain position
Whether a property must be sold first

Structured enquiry → agency review → agreed next action

HEAR PROSPERO VOICE

Hear a lettings enquiry in action.

Listen to a short excerpt from a demonstration call. This is a recorded demonstration, not a live customer call.

LETTINGS ENQUIRIES · 23 SECONDS

A lettings enquiry, ready for review

Hear Prospero discuss a guarantor with a prospective tenant, then explain that the team will review the enquiry formally.

Edited excerpt: guarantor discussion and human review. Audio presented with a static title image and English captions.

Read the excerpt transcript

Thanks, Tony. A guarantor would be needed for that rent on your income.

Do you have someone who can act as a guarantor?

Yeah, my father could be the guarantor.

He lives in the UK, and he earns £85,000 a year.

£85,000 based in the UK as your guarantor. That's great.

Next is for our team to review it formally.

Demonstration details and configured criteria are examples, not standard rental requirements. Your team retains tenancy decisions. Responses and actions depend on the available records, permissions and agreed procedures.

Sales enquiries: proposed extension

For review: a sales conversation could capture buying requirements, budget, timescale and chain position using the agency’s configured questions. Sales support needs product confirmation before it is offered as an available workflow. The agency would retain qualification decisions and follow-up.

Receive the enquiry

The customer calls or sends a message through an agreed Prospero channel, under the agency’s branding.

Gather and initially vet

Prospero follows the client’s configured questions and requirements, gathering the information needed for the agency’s initial review.

Carry the enquiry into Tempest OS

Keep the conversation and enquiry details available to the responsible team, with a ticket and alert where human follow-up is required.

Review and respond

The agency reviews the enquiry and makes the next decision. Staff coordinate work and communications in Tempest OS, with Miranda available to help prepare the response.

Implementation scope

Final tenancy and consequential decisions remain with the agency. Prospero Voice currently handles inbound calls only.

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See what a connected property team could look like.